FAQ


General

HOW DO I CONTACT GEAR'D TEAM WITH FEEDBACK OR QUESTIONS ABOUT PRODUCT OR THE COMPANY?

Please contact us at (314)406-2788 or  info@geardhardware.com.

You can always send us a letter.

Gear'd Hardware HQ
2850 34th Street #367
Saint Petersburg, FL 33713

 

PROBLEMS PROCESSING YOUR ORDER?

  1. If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

  2. If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

  3. If you're ordering from outside the U.S. we highly suggest using Paypal or Google wallet for check out.

  4. If you’re still having problems placing your order contact us at info@geardhardware.com

Product

DOES MY WATCH COME WITH A USER MANUAL?

Yes, the user manual is located in the box under the protective pillow.

IS MY WATCH WATER RESISTANT?

All of our watches are 3 ATM  water resistant. However, we recommend avoiding extended water exposure for leather bands as they may darken in color and lose their suppleness.

HOW DO I CARE FOR MY GEAR'D HARDWARE WATCH?

Just like you take care of all your other gear. Give it tough love.

HOW DO I GET A NEW BAND, CLASP, OR BUCKLE?

Bands, straps, bracelets, clasps, and buckles are not covered under warranty, however, they can be purchased online by contacting us at info@geardhardware.com.

CAN I GET ADDITIONAL LINKS FOR A METAL BAND?

Yes.

HOW DO I GET A NEW SCREW, ROD, OR PIN?

We are able to send some small parts out individually, depending on the issue, however, some watches will need to be sent in for repair. Please email us with your request. You will then be contacted by a service representative within 24 hours for further instructions.

HOW DO I GET A NEW BATTERY?

Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement for a reasonable service charge. Please contact us at info@geardhardware.com

Shipping

WHEN WILL I GET MY WATCH?

  1. Shipping times are estimates and may vary due to weather or carrier problems outside of our control.

  2. All shipping includes insurance and a tracking number.

  3. Any "Standard" orders please allow 1-2 business days from the day it was purchased to be shipped.

  4. Any "Express" orders placed before 12:00 pm (PST) will be shipped the same business day, if we have the part(s) in stock and if your method of payment clears through our accounting process. Orders placed after 12:00 pm (PST) will be processed and shipped the following business day.

  5. Saturday, Sunday, and US holidays are not considered business days.

  6. However, we know you want your watches and understand what it's like to wait for online orders, so we do our best to get most orders out the same day.

Returns

WHAT IS THE RETURNS AND EXCHANGE POLICY?

Any unopened product can be exchanged for store credit within 30 business days of delivery. We do our absolute best to have the most descriptive pictures and written details in regard to our products to avoid returns. If you have a question on a model please ask before purchasing and our customer service team will respond within 24hours or less.

In the event you'd like an exchange, please notify us through info@geardhardware.com. You will be provided a shipping address to send the watch back to and then once we received an exchange can be made. Please make sure to receive a return merchandise authorization number before returning the product. Returns will be refused if RMA# is not included.   For more information on obtaining RMA# please contact us.

HOW DO I EXCHANGE AN ITEM PURCHASED FROM THE ONLINE STORE?

All web returns must be claimed within 30 days of the date of receipt. All returned products must be in original, unopened, and resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. 

Warranty

HOW LONG IS MY WATCH COVERED UNDER THE LIMITED WARRANTY?

Gear'd Hardware offers a lifetime limited warranty for all products from the date of purchase.

WHAT DOES MY LIFETIME LIMITED WARRANTY COVER?

Gear'd Hardware warranties their watches against defects in materials and workmanship for two years from the date of purchase and agrees to repair or replace any defective part without charge.

I LOST MY PROOF OF PURCHASE, CAN I STILL HAVE IT REPAIRED UNDER THE WARRANTY?

Yes. We want you to be Gear'd. Contact info@geardhardware.com for more information.

Repairs

HOW DO I GET MY WATCH REPAIRED?

Please email us at info@geardhardware.com. You will then be contacted by a service representative within 24 hours (Monday - Friday) with further instructions. We are our doing cool shit on Saturday and Sunday. Follow us on social to keep up with us.

HOW DO I CHECK THE STATUS OF MY REPAIR OR RETURN?

Once we get your watch, please allow up to 14 business days to complete the repair process, some repairs are completed sooner. Our service representatives will send you an email notification when your package is received and when it is ready to be shipped back. We can also provide you with the current status of your watch by contacting us throughout the repair process.

MY WATCH IS NO LONGER UNDER WARRANTY CAN I STILL HAVE IT REPAIRED?

Gear'd Hardware can provide full repairs for your watch for a fee. Please contact us.

HOW CAN I PAY THE SHIPPING FEE FOR MY REPAIR?

All major credit cards and Paypal payments are accepted for the shipping fee.